When
you look at the different type of values that a company has you are often
confused on the intent of the organization and what is their purpose. Does the
company want customer satisfaction? The company looks like it is all about the
customer but what is it like on inside. We have all had jobs where you at one
time may have been a customer and thought to yourself that the employees of
this company are so lucky to be affiliated with this type of organization. From
the outside looking in it seems like a dream job.
The thought
of the company treating its employees with discontent and disrespect can be appalling
and unthinkable. I have recently been exposed to a company which I will omit
their name out of respect for the customers of the inner workings of the
company. The job is in the restaurant industry and I have been a customer many
times in the past and always thought the cohesion of the employees were just
like any other successful company. I found
out the employees are not the cohesive unit that thought that they were. The employees engaged in an inner rivalry and
arguments with each other over potential customers and the back biting and the
near fist fights over tables was revealing. These employees appeared to not
care about the company’s values but of their own. The management of the store appeared to act
more of a mediator or referee than a manager or leader. It then dawned on me
that this company’s values were more of the robber barons. This company only
cared about the profit that the store made each night. The management did not
really care about the employees themselves.
I was
then exposed to a company where it appeared that the employees were a team. The
team focused on its employees and the happiness of the employees and the
morale. The manager was constantly mindful of the morale of their employees. The
employees of the store appeared to be mindful as satisfying the customers and
the manager. The manager praised his employees every chance he could get. The environments
between these two restaurants were different even though they performed the
same functions. This is my observation had the makings in the value of a
Pragmatists.
The differences
between these values were very evident in my observations of the two
businesses. It was a great model for these two styles.
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